frequently asked questions

General

When will I get a response from you?


Well first off, THANK YOU for taking the time to fill out the form and taking interest in our services! We try to answer as quick as possible. We usually respond within 24 hours, however, can sometimes take up to 48 hours to get back to you. In the event you don't hear from us sooner, please email us at: help@studio222mi.com It could be possible we didin't get your submission or there may have been an error in the inserted email within the form.




What are your rates?


Studio 222 Recording typically only determines rates based on each individual project. Therefore, it's crucial to fill out our form so we can compile the project's needs to determine your unique quotation!




Do you offer bulk discounts?


Absolutely! Our bulk discounts are determined by how many songs are within the quoted project. We find it absolutely imparative to offer a bulk discount on albums, EPs, etc. Filling out the contact form will help us determine the discount. You'll always see the discount factored into the quote of your project. Our bulk discounts begin at a minimum of 4 songs of a project.




What are your average turnaround times?


Turnaround times can vary greatly depending on the projects necessities. It's vital that you fill out a contact form found on the bottom of the homepage for greater detail of your project. However, the following list contains the averages amongst each service. *1 week is denoted as 7 actual days (including non-business days). Mixing: ~1 Week Mastering: ~1 Week Editing (Quantization, Breath Control, etc.): ~1 Week Pitch Correction: ~5-7 Days Audio Restoration: ~5-7 Days However, these are vague estimates. You'll be always be told when the expected turnaround time is upon submission!




What are the studio's hours?


We understand that life is busy and isn't linear or as convienent for everyone. Therefore, the studio's hours vary. We'll always try work out a schedule to accomodate scheduling needs. If you're contacting us, we may not be able to answer immediately. You'll almost always hear a response within 24 hours (weekends may be longer). If it's an absolute emergency, then please let us know within the message or instant message us through the website.




What forms of payment do you accept?


We accept every form of payment including: -Cash -Credit Cards (through Waves invoicing) -Debit Cards (throuhg Waves invoicing) -Venmo -PayPal -CashApp Our main form of payment method, however, is through Waves Invoicing secure invoicing system. When a song/project is finished, you will be sent an invoice detailing each service provided. The invoices have an option to pay directly to the invoice statement which include bank transfers and credit card (pre-paid card, debit card, etc.) payments. Please note, due to the nature of credit card processing, there is a 2.8% fee on each credit card payment. To avoid the fee, we suggest using a different means of payment. We do not accept checks or money orders.




How can I contact you?


You can email us at either of these emails anytime! For questions and concerns: help@studio222mi.com For general inquiries: inquiries@studio222mi.com




I haven't heard back from you. So, now what?


We're extremely sorry about not getting back to you within a timely fashion. Please feel free to reach out to us if there is a prolonged amount of time past your original contact time/date. It's possible we didn't get the message through our website's system. It's also possible that the info provided may have had a typo or something wrong with it. Please accept our apologies!




How will you contact me?


We will only contact you through email until you give us permission to contact your preferred phone number or other method of communication. We find email to be a professional middle ground that isn't invasive to your privacy. So, definitely keep an eye on your designated email address for all things related to correspondance!





Tracking

What if I'm late to a session?


It's okay! We understand life and how unpredictable it can be sometimes. If you're 10-15 minutes late, just let us know asap. That being said, in extreme circumstances, if you miss more than half of your booked time, the session could be subject to rescheduling and loss of a deposit. Rarely, if ever, does this happen. Please note, the scheduled time is what we must bill you. We prep the studio in advanced per session to ensure productivity to achieve everyone's goals.




How do you handle scheduling?


Due to current availablilty, we do not offer day rates quite yet. Therefore, we usually price hourly. In terms of scheduling, we like to use Google Calendar to establish a schedule so that way, we both know when the session is scheduled. We perfer G-mail email addresses for just this reason, but we aren't picky. It is entirely possible that scheduling can be booked a few months our depending on studio availability and open dates/times.




Can I cancel a session?


Sure, no problem! Out of courtesy, we generally ask to be notified at least 24 hours in advance. If you do not notify us outside of 24 hours before a cancellation, you may lose your deposit. However, we understand emergencies happen and are completely uncontrollable, so we're always happy to try and help in anyway possible.




Do you provide a quick mix of the song after we're done tracking?


Yes! We always try to give your a rough mix (AKA a demo) after you finish your tracking session.




Can I bring people to the studio with me?


Typically, we don't have an issue with it! Just be sure to let us know how many people you may want to attend.




Am I allowed to smoke in the studio?


No. We do not allow smoking (cigarettes & marijuana) in the studio at any time.




What should I bring with me to the studio?


Bring anything you may need for the session! This includes: a laptop, charger, instrumentals, food or drinks, camera, etc. At the very least, you should always expect to bring a copy of the instrumental/beat or the session we will be working with. We reserve the right to refuse downloading from pirating websites, downloading from YouTube, Soundcloud, etc. with third-party converters, etc.




What if I have to end my session early?


No problem! It's your time, so we can always end when you need to. Be advised, you will not be able to receive any partial refund of a deposit for tracking time.




Will you ever cancel on me?


We'll do our absolute best to never have to cancel on you! In the event a cancellation may arrive, we will contact you immediately and you will recieve a full refund of you deposit for the session. In addition, we will be in contact with you immediately to reschedule any time/sessions.




Do you do remote sessions?


At the moment, we don't offer remote sessions. However, we do plan on implementing remote sessioning in the future. If you're interested in a remote session, please let us know and we'll work together to make it happen!




Do you need anything before the session?


Actually, yes! If you have any previously recorded material, instrumentals, sound fx, or anything that may pertain to your project, please send those in advanced! We always prep our sessions before the session actually begins so that way, we can maximize our time in the studio together! You can send these with whatever method of file transfer you find easiest. Be sure to send to this email with any of those methods. brandonmcleod@studio222mi.com




What can't I bring to the studio?


Please don't bring anything illegal to the studio. This includes: drug paraphernalia, drugs or similar substances, firearms, weapons, etc. If you have any of these with you, you may be asked to leave the premises.





Editing, Mixing, Mastering

Do you prepare performance mixes, radio edits, acapellas, clean versions, etc.?


Of course! Just contact us with deatils and specifications and we will be glad to help! This is on us too, so no worries about any additional charges.




Do you delete our files after completion or a certain period of time?


Nope! We will never delete your files intentionally. However, technology is never 100% reliable so while we will always try to maintain and archive data, in the event of a data mishap (hard drive failure, etc.), we may not always have access to old sessions/files. In addition, under certain circumstances, older sessions may not be 100% recallable due to software limitations. So, it's vital to contact us ASAP if you need anything. We reserve the right to not being held liable nor responsible for lost or missing files in event of a mishap.




Will you release a fully finished session once a project is complete?


Under most circumstances, no. However, if you have an absolute need for your session, we will try to accomdate.




I have a feature on my song and I need to send them the song after my part is complete. Can you do that?


Absolutely! We'll consolidate the audio files and send to them/their studio/engineer. All we need is their email and we'll take care of all the details from there!




How many changes (revisions) do I get?


We really want you to be satisfied with your product, so we try to stick to an unlimited revision basis! If the revision requires re-recording or re-editing due to changing of lyrics, arrangement, etc. then an additional charge will be applied. We will ALWAYS inform you before procreeding with the requested revision.




How do I send the studio my files for editing, mixing, and/or mastering?


After completing the quote form, you will be guided to a confirmation page. On the page, you will find an exportation guide to help you through the process. Also, in your confirmation email, you will be sent instructions on how to exactly prepare and send everything from your session to me. We use Google Drive to exchange files so it's recommended you use a Gmail account. We also recommend you ZIP your folders so it takes less time to upload.




Can I send you specific ideas for a song?


Absolutely! In fact, we encourage you do so! It's always helpful for us to know exactly how you invision your project! If you can find references to other songs, that's even better.




Can editing, mixing, and/or mastering all be done remotely?


Absolutely! All you have to do is send us your multi-tracks of your song and we will take it from there! We've mixed for people from here in Michigan, to Arizona, to people in Ghana!




Can you download instrumentals, sounds, etc., from YouTube or other websites?


No. We respect the digital rights of both creators and platforms alike and adhere to their compliances. Yes, this even includes in cases of free instrumentals, sounds, etc. In addition, the risk of downloading malware or viruses is simply too high of a risk for us to be able to retain.





Email Subscription

Am I automatically subscribed to the newsletter when I submit a quote request form?


Nope! You can choose to opt in within the completion of the form, however, it's not necessary. BUT, we'd be happy to have you a part of it!




Why should I join the email list?


Through our exclusive email list, it's the best way for us to massively communicate with everyone affiliated with the studio in one push of a button. This includes availability alerts, studio policy changes, newly added services, and studio news in general. You also get access to exclusive studio content sent to your inbox, sales/discounts on our services, artist promotion, music/recording tips/tricks, etc.




Can I unsubscribe anytime?


Yes, you can unsubscribe from the list at your discretion.





COVID-19

How are you handling COVID-19 regulations and safety pre-cautions?


Studio 222 Recording has implemented several safety and routine cleaning pre-cautions relating to the primary prevention related directly to the COVID-19 pandemic. Guests are required to wear facemasks at all times outside of recording, while also maintaining a distance of at least 6 feet apart from each other. This also includes Studio 222 Recording staff. The studio has complimentary, approved masks for guests, along with sanitizing wipes and hand sanitizer. The studio also has limited the total capacity to necessary personnal only. This includes artists that are required to record. However, the meetings shall not exceed 3 total people (not including staff). Lastly, the equipment is also cleaned following every session.




Are your facilities open?


Yes, but at limited working capacity to help mitigate further spread. Please reach out to us about availablities.




Do I have to wear a mask?


Yes, unless you have a health condition that prevents you from wearing a mask.




Can I still bring extra people to a session?


If are required to record, yes. However, there can be no guests (non-recording personnal) in attendance.




I've been feeling under the weather. Can I still come to my scheduled session?


If you exhibit any symptoms related to COVID-19 within the last 14 days or have come into contact with someone with COVID-19 or symptoms, then you are NOT allowed to continue with your scheudled session. We will make accomodations for you once you return to good health.





Beat Store

How do you sell your beats?


We currently sell through the BeatStars platform. The website is embedded on our site for convenience but purchases are ultimately made through their site.




Do you lease beats?


Nope! We are firm believers against messy leasing policies. We want you to have something unique to yourself.




Do you do custom beats?


Sometimes. You can fill out a form in order to initiate the process, however, we're not always able to fulfill the customization due to other service obligations. If you're interested, we also work closely with various producers who could also be of help. Let us know your interest and we will put you in contact with them.




Do you offer refunds?


No. We will not issue refunds of purchased instrumentals/beats under any circumstances.





Merchandise

How do you sell your merchandise?


We currently sell through Printful.com.




How long does it take for my stuff to get here?


First off, thank you so much for your purchase! We truly appreciate the support! Printful, our fulfillment and printing company, estimates about 3-7 business days for fulfillment, then an additional 3-4 business days for shipping arrival. We will notify you of your tracking information when it becomes available. If you want to check your order's status, email us at: orders@studio222mi.com




Can I change/cancel my order?


You can change your order up until the beginning of the item's fulfillment. It's crucial you contact us if issues arise so we can cancel your order. You can email us here: orders@studio222mi.com




Do all my items ship together?


Not all the time. Some bulkier items may ship separately. In some cases, items under the same orde rmay arrive on different days due to fulfillment and shipping stipulations.




Can I return my order?


You can return an order that is defective within 4 weeks of the order. However, if you ordered the wrong size, color, etc. we will not return/exchange due to the nature of the fulfillment of the product.